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ACD InDepth
ACD InDepth is a Windows™-based Management information System that works in conjunction with the built-in 124i/704i ACD. These ACD/ MIS systems enhance the 124i/704i ACD with real-time statistics and reports on ACD group traffic patterns and usage. InDepth is the more comprehensive and capable of the ACD/MID systems.
It offers a real time status window which displays ACD agents status, state and connection state. It also offers a real time statistics window, call queue, and wait time windows.