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Call Analyst Software

Aspire allows reporting of call accounting data. In networked implementations of multiple telephone systems, CallAnalyst helps vendors define a clear ROI for the solution package.
Customer Benefits Monitor agent productivity and make adjustments as needed to increase profitability. Automatically email call reports based on preset criteria so managers and agents can immediately measure their performance against department goals.

Track inbound and outbound calls on VoIP or traditional phone lines in real time and include incoming caller ID and name when provided by the carrier. Easy-to-use interface with simple
point and click function that shows detailed or summary information of reports including call traffic by date/time, lines/extensions, account codes and area codes. Scalable, reliable, easy-to-use and powerful, CallAnalyst is a feature-rich call accounting and telemanagement solution for Voice Switching and VoIP platforms. The award-winning solution monitors phone usage, performs customer billing and analyzes traffic patterns and trend studies. A telecom infra-structure management tool, CallAnalyst provides ROI calculations related to VoIP migration. No matter the size of your organization, CallAnalyst quickly generates detailed or
summary reports that measure productivity, manage local and long distance usage and monitor phone abuse. For the growing organization, CallAnalyst brings enterprise-level functionality and scalability. For large, high-callvolume or multi-site organizations, CallAnalyst Enterprise Server supports a variety of phone systems and interfaces (serial or TCP/IP) while supporting real-time consolidation and reporting of call accounting data. In networked implementations of
multiple telephone systems, CallAnalyst helps vendors define a clear ROI for the solution package.

Monitor and Analyze

Detect fraudulent phone activity - tracks questionable inbound and outbound calls, helping you quickly detect problems and avert risks. Facilitate timely client billing and cost recovery - flexible billing reports automatically calculate usage and cost by client, tenant or partner. Schedule reports - email reports automatically based on preset criteria, allowing managers to respond immediately to call volume changes. Measure Campaign Responses and Effectiveness - know where your prospects are calling from and which campaign they are responding to. Analyze Traffic - capacity planning tools help telecom managers identify peak calling times and optimum capacity requirements. What-if analysis allows them to balance infrastructure needs and take proactive measures to ensure uninterrupted and efficient phone service.

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