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Desktop Call Control

Desktop Call Control is a WindowsTM application that gives you the convenience of managing telephone calls from your PC. As the Automated Attendant calls are sent to your extension, Desktop Call Control intercepts these calls and provides a screen pop, identifying the caller, and offers call handling options. A Call Control user has several options for handling a call. Do nothing and automatically have the call follow preprogrammed routing. Transfer the call to a preset destination. Send the caller right to your mailbox. Accept the call and have it transfer to your telephone. Greet the caller with a voice prompt asking them to wait on Hold. View the contact details for the caller.

Call Control Setup

You can change any of the above options “on the fly” (during a call) by using your PC mouse to click on “Transfer Options” or “Hold Options” and modify the items as they appear on the “Setup” screen. You can change the Transfer destination, the Greeting that is used by the mailbox, and the Hold interval.

Call Control Call Log

The Desktop Call Control Call Log makes sure you never miss a call even if the caller didn’t leave a message. A call log is created for each call, allowing you to make a call from the list, delete individual calls, or erase them all. You can also export an entry to your Outlook contacts.

Make Call to Contact

Use the Make Call to Contact feature to quickly place a call to any contact in your Outlook Contacts or Address Book. Type a name in the search box or scroll through your contact list, then double-click the record. Call Control will automatically dial the number for you.

Desktop Call Control

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